1. Detailed description of goods and/or services

Shayamoya Tiger Fishing & Game Lodge is a business in the Hospitality industry that supplies accommodation.

 

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 day and confirmation will be emailed upon payment being received. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

 

3. Return and Refunds policy

The provision of goods and services by Shayamoya Tiger Fishing & Game Lodge is subject to availability. In cases of unavailability, the booking will not be confirmed.
Cancellation of bookings by the client will attract a 10% administration fee on any cancellations.
50% if cancelled within 30 days prior to arrival.
100% if cancelled within 4 days prior to arrival.

 

4. Customer Privacy policy

Shayamoya Tiger Fishing & Game Lodge shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

 

5. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Shayamoya Tiger Fishing & Game Lodge bank account, the details of which will be provided on request.

 

6. Card acquiring and security

Card transactions will be acquired for Shayamoya Tiger Fishing & Game Lodge via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

7. Customer details separate from card details

Customer details will be stored by Shayamoya Tiger Fishing & Game Lodge separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

 

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

9. Responsibility

Shayamoya Tiger Fishing & Game Lodge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,customer service and support, dispute resolution and delivery of goods.

 

10. Country of domicile

This website is governed by the laws of South Africa and Shayamoya Tiger Fishing & Game Lodge chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

11. Variation

Shayamoya Tiger Fishing & Game Lodge may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

12. Company information

This website is run by Shayamoya Tiger Fishing & Game Lodge (sole trader / private company / close corporation) based in South Africa and with registration number CK9767669123.

 

13. Shayamoya contact details

Company Physical Address:
PO Box 7840 , Pongola, 3170
Email: Shayalindy@saol.com
Telephone: 034 – 435 1110